On the Service Desk Dashboard you can analyze Service Desk related results.
With the Add widgets button you can personalize your dashboard. You can filter by diagram type and add a widget by hovering with your mouse and clicking Add and have the following options:
| Widget | Explanation |
|---|---|
| Red Cases | Cases that require attention regarding errors. |
| Custom chart | Custom Charts are available on the Enterprise plan, letting you can create your own dashboard widgets from your CRM data. This might be a summary of your customer accounts, sales revenue or maybe a custom field you’ve added. Charts are created in a similar way to your CRM reports, with output values displaying as pie charts, line charts, bar charts, gauges, or just a numerical value. |
| Todays Cases | New incoming cases. |
| Open Cases By Type | You can categorize a case based on types; Fault, Feature Request, Problem and Questions. In the dashboard you can add a pie-chart with the percentages of cases by type. |
| Cases By Month | Number of cases per month. |